Google Drive customers are expressing frustration as current information saved within the cloud have seemingly vanished, with the service reverting to a storage snapshot from round April-Could 2023. Google Drive, a broadly utilized cloud-based storage service, permits customers to retailer and retrieve information throughout numerous gadgets via their Google accounts.
Complaints emerged on Google’s support forums last week, detailing the lack of current information and alterations to folder constructions. Customers emphasised the severity of the problem, with one stating, “I pay additional every month to retailer folders within the cloud in order that it’s secure, so it’s devastating that each one my work seems to have been misplaced.”
Regardless of affected customers reporting no current modifications in exercise logs, ruling out unintended deletion, the issue appears to lie inside the service’s system. There are not any recognized strategies to revive lacking information from offline caches, including to consumer frustration.
Google’s volunteer help brokers shared a response from the corporate’s help engineers, acknowledging the continuing investigation. Nevertheless, no estimated timeline for a decision has been offered.
Within the absence of efficient help from Google’s help boards, customers are cautioned towards modifying the foundation/information folder till the scenario is clarified and the foundation trigger recognized. This suggestion goals to keep away from complicating the restoration course of.
The lack of crucial information entrusted to the cloud has understandably agitated customers, significantly those that paid for file internet hosting — Google’s help boards, managed by volunteers with restricted perception into the cloud service, exacerbate the dearth of efficient help for crucial points.
Efforts to acquire an replace from Google on the inner investigation and the recoverability of misplaced information haven’t yielded a response on the time of publication. Within the interim, affected customers are suggested to chorus from altering their cloud storage, take into account native file backups, or discover different cloud providers till the problem is resolved.
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