Google Drive customers have recently been reporting that recordsdata and folders have gone lacking, with some saying that months value of information has disappeared from their accounts. Now, Google has acknowledged the issue, saying that it seems to be attributable to the Drive for Desktop app, 9to5Google has reported.
The problem is fairly alarming, clearly. One person on Google's assist boards mentioned that an expense spreadsheet they recurrently up to date has misplaced all knowledge from almost the final 5 years, with the model historical past exhibiting the newest model as January 2019. "I'm actually mad as this had all of the essential knowledge which I should not have any native copy for. I would like this knowledge retrieved at any value." One other poster mentioned the drive reverted to Might 2023, with all subsequent knowledge disappearing, and others report related points.
In a submit from yesterday, Google mentioned that "we’re investigating stories of a difficulty impacting a restricted subset of Drive for desktop customers and can comply with up with extra updates." It famous the issue impacts Drive for desktop v84.0.0.0 – 84.0.4.09. It suggested customers to not click on "disconnect account" inside Drive for desktop, and to not delete or transfer a particular app folder referred to as DriveFS as detailed here. It even recommends making a duplicate of the app knowledge folder you probably have room in your onerous drive.
Google presents a number of methods to get better (or a minimum of test) deleted recordsdata. That features checking the trash, which is now automatically emptied after 30 days. It's additionally a good suggestion to test the exercise panel, which exhibits any recordsdata deleted or moved together with the related date. For this newest concern, nonetheless, the exercise panel doesn't seem to indicate that the recordsdata have gone lacking, in response to Google's assist discussion board customers.
This text initially appeared on Engadget at https://www.engadget.com/google-is-investigating-a-drive-issue-that-causes-files-to-go-missing-092028653.html?src=rss
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